I asked him why you didn't give me fresh idli when I first ordered. After the arguments, he said he will replace the Ildi so what is the big deal. i told him that visit here only of because of the Idli. I checked the manager and told the Idli is too dry and not cold enough to have and I felt that it is not freshly made. I went to have Idli today evening and it was so dry and cold as if it was made in the afternoon and being served. The Manager of the shop is the rudest person ever I met in my life and he knows me that I.
The quality of food is becoming the worst. I visit Murugan Idli shop quiet often in London. What is happening to the standard of food and valueless service on our local high street in Eastham? Who is responsible for this deteriorating standard – is it the Food Standards Agency or are the very people, the deserving consumer who blindly consumes without questioning the appalling standard, that is responsible? I wonder what the Citizen’s Advice or the government’s Consumer Rights will have to say in this instance. Alas! Murugan Idli cannot even perform the simple task of plating up something that ought to be their signature dish. The entire experience seemed like an insincere attempt to rip the general public off with substandard low quality food and service. Our first visit to Murugan Idli happened with much excitement to experience Idlis but turned out to be one of huge disappointment and no value for money. The arrogance of the manager culminated in the typical and abrupt cutting-the-call on the customer. He was initially sorry, but refused to make a refund, despite challenging him about consumer rights.
Notwithstanding the dismal quality the food, the manager did not even seem to know what had been served up by his staff and further, was defensive of the quality or quantity of food served. The 4 portions that were ordered contained inadequate quantities of sambar and chutneys for 4 people. This was accompanied by 3 types of chutney – white, red and green – not much flavour and quite spicy. This was accompanied with a loosely put together and watery sambar with hardly any flavour, no lentils or vegetables – except a few lonely pieces of carrots. Instead, the take-away that we received from Murugan Idli today, was disappointing, one portion containing 2 idlis - both of them hard and of meagre quality - all for the high price of £2.80. Idlis – which are meant to be soft, light and must immediately melt in ones mouth when it is served with a combination of the ubiquitous South Indian sambar – a hot, flavoursome dish made of lentils and many vegetables cooked with a unique blend of spices, coconut chutney in atleast two formats. One would expect a business name that contains their main product to at least serve up the best idlis that you can buy anywhere in London, but sadly this is not the case with Murugan Idli of Eastham, London. meant to be specialists of the humble idli – a celebrated South Indian staple diet made of ground rice and lentils. It appears that they cannot even serve a high quality Idli although their name ‘Murugan Idli’ appears to suggest that they are. This restaurant is a disgrace in every sense of the experience and should not represent the wonderful South Indian cuisine, in the UK.
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